“As part of on-going review of remuneration practices, which includes benchmarking its reward and recognition policy, MTN recently announced that Level 1 and 2 employees will receive a guaranteed 4% of annual salary at the end of each year, and a 13th cheque every year in March.
Both these 4% annual salary and the 13th cheque payments will be guaranteed irrespective of the company performance,” says MTN SA Ahmad Farroukh, who received and signed the memorandum of striking staff at MTN today.
MTN has also promised to respond in seven working days.
Fortunately, the protest had minimal impact on operations.
Themba Nyathi, MTN SA Chief Human Resources Officer says the company was committed to engaging the workers and the union to find an amicable resolution to the labour dispute.
MTN also apologised to its customers for any service inconvenience caused by the strike, especially in the call centre and service centre environments.